Returns & Warranty Information
There may be cases in which you want to exchange or return your purchase due to a concern about size, product expectation, color, etc. Gear must be returned within 60 days of the original purchase date.
All items being returned for refund or exchange must be unused and in new condition.
Please submit a Return Request through the Contact page on our website. We will then review and reach out to you directly with a return authorization.
- It does not cover normal wear
- It does not cover deliberate damage or cosmetic damage not affecting product performance
- It does not cover lost straps, lost sections, or any other lost parts
- It does not cover neglect of poles, (i.e. deterioration due to weathering, chewed straps, grips, tips, etc. by any animal)
- It does not cover pole accessories (baskets, rubber feet, etc.)